Delivery and Returns Policy

Delivery

Where We Ship

We currently ship to all states and territories within Australia. We do not offer international shipping at this time.

Dispatch Times

Orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be dispatched on the next available business day.

Shipping Methods & Estimated Timeframes

Delivery timeframes are estimates only and may vary depending on your location and carrier delays. Remote and regional areas may experience longer delivery windows.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery via the carrier’s website.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method. Free standard shipping is available on orders over $[amount].

Returns & Refunds

Faulty or Damaged Products

If you receive a product that is faulty, damaged, or not as described, please contact us within 7 days of receiving your order at [email address]. Include your order number and a clear description or photo of the issue. We will assess your claim and offer a replacement or refund where applicable.

Change of Mind

Due to the nature of our products, we do not accept returns or exchanges for change of mind purchases. Please review product descriptions carefully before completing your order.

Incorrect Orders

If you receive an incorrect item, contact us within 7 days and we will arrange for the correct product to be sent at no additional cost.

Refund Processing

Approved refunds will be processed back to your original payment method within 5–7 business days of the claim being resolved.

Age Restriction Returns

We reserve the right to cancel and refund any order where we are unable to confirm the customer meets the minimum age requirement of 18 years.